Why is one of my sensors not charging? (Team Essential)

A solid sensor light means that your sensor is charging successfully. If one or both of your sensor lights are not flashing a solid color (green/orange/red) when plugged into the charger, then this means that the relevant sensor is not charging successfully. 

Before attempting the troubleshooting steps below, make sure that you are charging your sensors with the correct charging cable, a USB-A to USB-C charging cable.

If one sensor is not charging when plugged into the charger, then follow these steps:

*Observe if the non-charging sensor begins charging properly (solid color) after performing each troubleshooting step*

1. Start by placing both sensors inside the case and plug the case into the charger.
2. Clean your non-charging sensor and case.
3. Switch the placement of your sensors inside the Playermaker case. 
4. If the non-charging sensor begins charging properly and the other sensor is not charging, then this means that you have an issue with your Playermaker case. Please contact [e-mail] for assistance. When filling in this form, please include the following details:
   • A video of the troubleshooting steps you've attempted.
   • Your left and right serial numbers.
   • The email address that your Playermaker account is registered with.
   • Proof of purchase.
5. If steps 1 - 3 didn't work, then perform a hard reset to the non-charging sensor.

If none of the above troubleshooting steps resolved the relevant charging issue, then please contact [e-mail] and include the following details:

1. A video of the troubleshooting steps you've attempted.
2. Your left and right serial numbers.
3. The email address that your Playermaker account is registered with.
4. Proof of purchase.