What can I do if I don't get a Preliminary email?

Preliminary email is sent to your email 10 min after the session has ended

Note: 

• For training you must have minimum of 1 participated player
• For a match, you must have minimum of 3 participated players, that are not Goalkeepers

What to do:

1. Verify that the session appears in your team dashboard
   1.  If not, wait for all sensors to finish uploading the data
   2. Verify you have a stable internet connection
2. Check your spam folder  

Preliminary emails comes with N/A

1. There might be an issue with our calculations
2. Verify the session appears in your team's dashboard
3. if the session appears, it was a momentary issue.
4. Next session, make sure you have a valid and stable internet connection