Why one or more sensors do not activate/connect to the iPad?

MAKE SURE NO OTHER IPADS ARE AROUND THAT ARE LOGGED IN TO THE SAME ACCOUNT THAT COULD ALSO BE TRYING TO CONNECT TO THE SENSORS

1. Confirm the iPad's Bluetooth is On.
2. Confirm the sensor is On.
   

• If the sensor is Off (no LED)
  • Press the power button to turn it On
  • If you still have a problem - Connect the case to the power supply.
• If the sensor in On
  • Turn the iPad's Bluetooth Off and then On
  • 
  • Hold the sensor's power button for 12 sec (Hard Reset)
  • Wait 30 sec for the app to connect

3. Terminate the Playermaker App on the iPad

• re-open the Playermaker app
• select the team
• wait 3 minutes for all sensors to connect

4. Turn the iPad off then turn back on again

• open the Playermaker app
• Select the team
• wait 3 minutes for the sensors to connect

Still doesn’t work? Contact [e-mail]