- Check if the problem is with the power supply or the Suitcase:
- Is the blue LED light on when the connector is plugged in and power supply switched on
- Where possible - check if the connector + power supply work in another case
2. If the problem is with the power supply:
- Verify the connector’s blue threaded nuts are closed tightly - DO NOT OVER TIGHTEN OR YOU RISK DAMAGING THE CONNECTOR.
- Place the power supplier on stable ground.
- Do not hang the power supply on the connector it may damage the power connection!
If the problem persists, please contact firstname.lastname@example.org