Troubleshooting

iPad issues

• App isn't sending the information to the server?
• Why one or more sensors do not activate/connect to the iPad?
• What should I do if the iPad turned off before the session ended?
• What to do if the app crashes?

Case Issues

• Why is the suitcase not charging?

Sensor Issues

• My sensors are not turning ON?
• What do I do if I lose a sensor?
• Sensor Casing is broken?
• Sensor button doesn’t work?
• What can I do if the sensor won’t sync after pressing the end session?
• How do I Turn the Sensors OFF?

See all 7 articles

Dashboard Issues

• My session doesn't appear on the dashboard?
• The players speed profile is not shown in the post edit wizard
• Error message when downloading the excel for Over time
• I'm missing data from one or more players
• What can I do if I don't get a Preliminary email?
• How Can I Change Sensors Assignment Permanently? (Team Essential)