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  1. Playermaker Team Support
  2. Troubleshooting

Troubleshooting

Every technical issue with a product can be resolved

iPad issues

  • App isn't sending the information to the server?
  • Why one or more sensors do not activate/connect to the iPad?
  • What should I do if the iPad turned off before the session ended?
  • What to do if the app crashes?

Case Issues

  • Why is the suitcase not charging?

Sensor Issues

  • My sensors are not turning ON?
  • What do I do if I lose a sensor?
  • Sensor Casing is broken?
  • Sensor button doesn’t work?
  • What can I do if the sensor won’t sync after pressing the end session?
  • How do I Turn the Sensors OFF?
See all 7 articles

Dashboard Issues

  • My session doesn't appear on the dashboard?
  • The players speed profile is not shown in the post edit wizard
  • Error message when downloading the excel for Over time
  • I'm missing data from one or more players
  • What can I do if I don't get a Preliminary email?
  • How Can I Change Sensors Assignment Permanently? (Team Essential)
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